Most of what our clients need to know about us and our services are covered on the pages of this website, but we thought we’d highlight some of the queries that emerge most often from those who contact us looking for services and support for their cranes and freight handling equipment.
Our company boasts over 10 years of dedicated experience in the repair, maintenance, and inspection of all types of cranes and heavy lifting equipment. We have successfully completed thousands of projects ranging from routine servicing to complex emergency repairs for clients across various industries including construction, manufacturing, logistics, and marine.
Absolutely. All our technicians are highly skilled and undergo rigorous, continuous training. They hold relevant industry certifications including LEEA Accreditation, Safecontrator, NVQ Level 4 & HNCs in Plant Maintenance and repair, We prioritise ongoing professional development to ensure our team is proficient with the latest technologies and safety standards.
While we have extensive experience with major international brands, our expertise extends to servicing a vast array of crane types including overhead cranes, mobile cranes, tower cranes, gantry cranes, and various other lifting apparatus. We pride ourselves on our versatility and ability to troubleshoot and repair diverse equipment.
Certainly. We would be happy to provide references from clients whose operations and equipment are similar to yours. We believe their testimonials will speak volumes about our commitment to quality service and client satisfaction.
Yes, we are fully insured. We carry comprehensive public liability and employer’s liability insurance of to protect both our clients and our personnel. We can provide all necessary documentation upon request.
We offer a full spectrum of services including:
Tailored scheduled maintenance plans.
Rapid response breakdown services.
LOLER and PUWER compliant inspections.
In accordance with relevant standards.
Sourcing and supplying genuine and high-quality aftermarket parts.
Extending the lifespan of older equipment.
For new or relocated equipment.
Yes, we highly recommend our preventative maintenance contracts. They are designed to minimize downtime and extend equipment lifespan. A typical contract includes scheduled inspections, lubrication, adjustments, functional testing, detailed reporting, and priority response for emergency calls.
We understand that breakdowns can be critical. Our typical response time for emergency repairs is within 2-4 hours, depending on location and the severity of the issue. We operate a 24/7 emergency hotline to ensure we’re always available when you need us most.
We maintain a robust inventory of commonly required spare parts for various equipment types. For specialized or less common parts, we leverage our extensive network of suppliers to source them quickly.
Absolutely. After every service visit, whether it’s a routine inspection or a repair, we provide a detailed report outlining the work performed, any identified issues, recommended future actions, and relevant safety certificates if applicable.
The majority of our repair and maintenance work is conducted on-site at the client’s location to minimize disruption and transportation costs. For major overhauls or specific repairs requiring specialized workshop equipment, we may recommend bringing the equipment to our facility, but this is always discussed and agreed upon in advance.
Our quality control is stringent. All work is performed in accordance with manufacturer specifications and relevant industry standards. Our technicians follow detailed checklists and procedures, and every repair is subject to a thorough functional test before handover. We also have a dedicated quality assurance team that conducts periodic audits.
Safety is paramount. We adhere rigorously to all relevant health and safety regulations, including LOLER (Lifting Operations and Lifting Equipment Regulations 1998) and PUWER (Provision and Use of Work Equipment Regulations 1998) in the UK, as well as international best practices. Our internal safety management system is regularly reviewed and updated.
Our technicians undergo extensive safety training. On client sites, they adhere to strict protocols including pre-job safety briefings, proper use of PPE, lockout/tagout procedures, working at height safety, and risk assessments for every task. We always prioritize the safety of our team, your personnel, and your equipment.
We are committed to environmental responsibility. Our technicians are trained in proper waste segregation and disposal procedures for lubricants, hydraulic fluids, and other materials. We utilize spill kits on-site to prevent environmental contamination and ensure all waste is disposed of through certified recycling or disposal channels.
Our pricing is transparent and flexible. For routine maintenance, we typically offer fixed-price contracts based on the equipment type and agreed service frequency. For repairs, we generally charge an hourly rate for labour plus the cost of parts. For larger projects, we can provide a fixed project cost.
Yes, absolutely. We believe in complete transparency. Before any significant work begins, we provide a detailed, itemized quote outlining all anticipated costs for labour, parts, and any other associated expenses. There are no hidden fees. Any additional work identified during a job will always be discussed and approved by you before proceeding.
Our standard payment terms are 30 days end of month. For larger projects, a deposit may be required upfront, with progress payments scheduled throughout the project duration. This will always be clearly outlined in our service agreement.
We maintain open and clear communication throughout the service process. Our technicians provide real-time updates from the field, and we provide regular email and phone updates.
After every service visit, you will receive comprehensive documentation, including:
We work closely with our clients to schedule routine maintenance at times that cause minimal disruption to their operations, often outside of peak production hours or during planned downtimes. Our goal is to ensure your equipment remains productive.
Our typical lead time for scheduling non-emergency services is usually 1-2 weeks, though this can vary based on our current workload and the complexity of the service required. We always strive to accommodate your preferred schedule.
Before commencing any on-site work, our technicians conduct a site-specific risk assessment. We coordinate closely with your site management to ensure safe access for our equipment and personnel, establish clear work zones, and implement all necessary safety measures to protect your personnel and assets during the repair process.
